At Spoilt, quality and safety come first. Since our products are consumable food and beverage items, we follow a careful and transparent approach to refunds and replacements.

Please read this policy before placing an order.

When We Can Help

Due to the nature of our products, we do not accept returns after delivery. However, we will gladly assist you in the following situations:

• Your order arrives damaged, leaking, or visibly tampered
• You receive an incorrect item or a missing product
• The product delivered has expired at the time of receipt

To raise a concern, please contact us within 24 hours of delivery at info@drinkspoilt.com with:

• Your order number
• Clear images or an unboxing video showing the issue

Requests raised after 24 hours or without sufficient proof may not be eligible for resolution.

What Happens Next

Once we receive your request, our team will review the details and verify the issue. If approved, we will offer one of the following:

• A replacement of the affected product, subject to availability
• A refund to your original payment method

Refunds are typically processed within 7–10 business days after approval.

What We Cannot Accept

We are unable to process refunds or replacements in the following cases:

• Products that have been opened, consumed, or partially used
• Preference-based concerns such as taste or flavour dislike
• Orders placed with incorrect shipping details provided by the customer
• Delays caused by courier operations or circumstances beyond our control

Packages Damaged in Transit

If your package appears visibly damaged at the time of delivery, we recommend not accepting the shipment and informing us immediately at info@drinkspoilt.com. This helps us resolve the issue faster with our delivery partners.

Order Cancellations

Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellations or modifications are not possible.

Refund Method

Approved refunds will be credited back to the original payment method used during checkout.
For any Cash-on-Delivery orders, refunds will be processed via bank transfer or UPI after verification.

Haven’t Received Your Refund?

If you haven’t received your refund within 10 business days after approval:

• Check your bank or payment statement
• Contact your payment provider, as processing times may vary
• If the issue persists, reach out to us at info@drinkspoilt.com

Contact Us

For any questions related to refunds, replacements, or order issues, contact us at:
📧 info@drinkspoilt.com

We’re here to make sure your Spoilt experience stays smooth and stress-free.